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Thank you for visiting this help site for the assistance, however if you are unable to find sufficient information in regard to your questions please email us at webmaster@bdstock.com. We will follow up with you as soon as possible.
Thank you.

These are frequently asked questions regarding CSE and DSE market and you may find your answer here if you have one. Most of questions are based on spot trading through form of certificates instead of online trading. Of course, you would have complete online trading such as buy/sell or update account information electronically which could be done matter of few key strokes. Let me tell you that recently a depository system has been established to connect all the banking system with brokers, clients and stock markets. Any transaction takes place anytime it goes to depository system to update the record electronically. Hopefully following information may help you out:

DSE trading time:
The DSE operates every working day of the year . All listed securities are traded & Quoted Serially from 10:30am until 2:30 pm
DSE & CSE market are closed on following Holidays:
Event                                                Date
Eid -Ul- Azha *                               1st - 3rd February
Shaheed Day                                21st February
Muharram   *                                   2nd March
Independence and National Day      26th March (Friday)
Bengali New Year                        14th April 
Labour Day                                     1st May
Budha Purnima                              3rd May
Eid -A- Miladun Nobi  *                3rd May
Bank Holiday                                  1st July
Janamashtami                                6th September
Durga Puja                                      3rd October
Shab e-Barat  *                              1st October (Friday)
National Revolution Day            7th November
Shab e-Qadr *                                11th November
Eid Al Fitr *                                       14h -16th November
Victory Day                                     16th December
Christmas Day                                25th December
Bank Holiday                                  31st December (Friday)

*subject to Moon recognizing.

How do I contact someone to complain about forgery of shares or securities or sale/ purchase of any share?

Please email to
secbd@bdmail.net  or write back to following address directly:
Securities and Exchange Commission
Jiban Bima Tower (15 & 16 floor)
10, Dilkusha C/A, Dhaka-1000
Tel. 880-2-9563713, 9666809
Fax: 880-2-9563721
E-mail : sec@bdcom.com or
secbd@bdmail.net

Email:
Complaint@bdstock.com, if you want to share your problem to others please write your complaint at message board site.


 

Daily Jargons that are used at CSE and DSE Market:

CSE trading system provides immense flexibility to the investors in terms of kinds of orders that can be placed to trade. The system allows the user to modify or cancel an order prior to execution

The most frequently order on the CSE is the "limit order”, which is an order to buy or sell at a specific price. Conditions related to time can be easily made into a limit order, which are as follows

Good Till Cancelled (GTC): A GTC order is the order that remains in the system for a period not exceeding one calendar week or the member cancels it.

Good For Day (GFD): A GFD is the order, which is valid for the day on which it is entered. If the order is not matched during the day, the order gets cancelled automatically at the end of the trading day

Good Till Date (GTD): A GTD order allows the member to specify the number of days not exceeding one calendar week for which the order shall stay in the stay in the system. At the end of this period the order shall be deleted from the system

In addition to limit order, the Exchange has introduced other following types of orders for the investors:

1. Market order: Market Order is an order to buy or sell a certain quantity of particular security at the best price or prices prevailing in the market at that point of time

Volume related conditional market orders are following categories:

Full Fill or Kill (FOK): A FOK order is the order that will match for a trade at the Market Price only if the total quantity is available.

Partial Fill Rest Kill (PFRK): A PFRK order is the order that will match for a trade at the Market Price for the quantity available in the market. The balance quantity, if any, will be deleted from the system.

Partial Fill Rest Convert (PFRC): A PFRC order is the order that will match for a trade at the market price for the quantity available in the market. The balance quantity, if any, will be converted to a Limit Order at the last traded price.

Minimum Fill: An order in which the minimum quantity must be filled.

2. Drip Feed Order: A Drip Feed Order is an order in which the member has the option to specify a replenish quantity along with the total order quantity. Only the replenish quantity is revealed to the market. The quantity gets replenished only when the previous quantity has got traded and every time the quantity gets replenished, the visible quantity gets a new time stamp.

3. Stop Loss Order: A Stop Loss Order allows the member to place an order, which gets activated only when the market price of the relevant security reaches or crosses trigger price. A stop loss order can be modified or deleted until it is not converted to a limit order.

4. Match at Closing Price Order: A ‘Match at Closing Price’ Order allows the Member to specify order to be executed at Closing Price.

5. Spot Order: Members shall be allowed to carry out spot order on CSE system arising out of closure of book or closure of the renunciation period of listed Companies. A spot order is traded against another spot order on

6. Odd Lot Order: Any share quantity, which is not a market lot or multiple of market lots shall be called Odd Lot. While matching the system would match orders only if the quantity (odd) of the order is fully satisfied by one of the opposite order

7. Bulk lot order: Bulk lot orders are multiple of market lot orders, which contain multiple number of certificates. Each of the Bulk lot order shall match with equal quantity and best price. The minimum amount for a bid of bulk lot for a certain security shall be Tk 0.5 ( point five) million at market price unless otherwise fixed by the Board time to time with the approval of the SEC

8. Big Lot Order: Big lots are multiple of market lots inscribed in one single certificate. Each of the big lot order shall match with equal quantity and equal or better price

9. Auction Order: Auction Order shall be an order entered by CSE. The Exchange will specify a rate with price brand for each security when putting the auction order. The auction orders entered by CSE cannot be modified or deleted once the auction session has started

TRADING HOURS
 
The trade takes place from Saturday to Thursday except holidays declared in advance by the Exchange.

The market timings of normal trading session are:

Market Open : 09:40 hours

Market Closed : 14:30 hours

The system will also have sessions for Odd Lot, Spot and Auction sessions. These sessions however may take place simultaneously with the normal trading sessions or in a separate session after closing of normal trading session


 
MARGIN REQUIREMENTS WITH CSE

The CSE put in place a comprehensive risk management system, which is constantly monitored to pre-empt any trading failures. It collect margins from members to address the problems related to the volatile trading activities as well as to settlement failure.

CSE imposes margin requirements on the member’s additional trade exposure. Additional trade exposure means the amount of the aggregate (gross) trade exposure exceeding the free limit for each member. Aggregate (gross) trade exposure is computed on the total buys and total sales position of a member at any point of time during a trading day. The free limit on the amount of the gross trade exposure to trade in CSE is taka one crore per trading day.

The member shall pay the margins in cash, bank guarantee or FDRs etc. within one hour of exceeding the free limit on the amount of the gross trade exposure. As per Chittagong Stock Exchange (Member’s Margin) Regulations,2000 the rate of depositing the member’s margin with the clearing house on the additional trade exposure are as follows:-

ADDITIONAL TRADE EXPOSURE

MEMBER’S MARGIN RATE

(a) Above taka one crore but not exceeding taka two crore @ 20%
(b) Above taka two crore but not exceeding taka three crore @30%
(c) Above taka three crore but not exceeding five crore @50%
(d) Above taka five crore @100%

What is a Depository?
A depository is like a bank for shares instead of money. Instead of holding shares in the form of certificates, investors have accounts in the depository and are able to move securities and settle stock exchange transactions by an electronic update of their accounts. The core service of a depository is the efficient delivery, settlement and transfer of securities through a computerised book entry system

Will all brokers be participants?
All brokers must have access to the system (either directly or indirectly) to settle stock exchange transactions. However, only some brokers will become full service participants and will be able to manage accounts on behalf of customers. Contact CDBL for an up to date list of full service participants.

Who else other than brokers participation?
Financial institutions may become participants to manage the securities they hold. In addition banks, who offer domestic, regional and global custody services may also become participants. Contact CDBL for an up to date list of custody participants.
Are all listed securities eligible for holding and settlement in CDBL?
In the long term all listed securities should become eligible securities. However, when the depository starts its operations it will make securities eligible one by one (or in groups) to ensure that the system is not overloaded and that all issuers receive proper training in the operation of the system. Contact CDBL for an up to date list of securities. (See also
Eligible Securities)

Is it safe to hold my securities in CDBL?
CDBL will not be permitted to operate until it has satisfied the Securities and Exchange Commission that it has implemented a system that is safe and secure. In addition the Commission has ongoing regulatory responsibility for CDBL.All messages between CDBL and the participants will be encrypted and CDBL will have a hot standby site so that all data is duplicated.The Law makes CDBL responsible for compensating investors if they suffer loss as a result of the negligent actions of CDBL staff or management.

Will all shareholders need to have CDBL accounts?
A shareholder who does not trade will not be forced to have a CDBL account. However, the use of a CDBL account (either Direct or through a Participant) would remove the need to keep paper share certificates in a safe place. Quarterly statements would ensure that these investors always have an up to date record of their investments. (See also Account Opening, Direct Accounts)

If I hold my shares in CDBL, will I receive my dividends?
Yes. The Law requires companies to treat account holders as members of the company for all purposes. In most cases you will receive your dividend from the company in the same way as you do today. However, the regulations permit companies to use facilities offered by CDBL to distribute dividends if they wish to do so.

How do I open an account?
You will need to open an account through a participant unless you wish to open a Direct Account at CDBL.
(See
Account Opening)

How many brokers operate on DSE and CSE?

Until we provide fully online brokerage service you may need to know how many brokers in CSE and DSE. The Dhaka Stock Exchange (DSE) has 195 SEC registered trading members/brokers and the Chittagong Stock Exchange (CSE) has 124 registered brokers. Many of these registered brokers have authorized representatives operating on the floor on behalf of the concerned brokers of DSE or CSE. You should execute your deal through a registered broker of a recognized stock exchange or through a registered authorized representative

How do I deal with a registered authorized representative?
You should send your request in writing for purchase or sale of shares/debentures/mutual funds. The authorized representatives on executing your order furnish you with a purchase/sale note. This purchase/sale note originates from the contract note which is issued by the main broker to the sub-broker. The purchase/sale note would help in resolving any disputes with the authorized representative.

What are the formalities for becoming a client of a broker/authorized representative?
All investors hould open accounts with necessary documentary support of proof of identity and get the registration/account number. The features of this opening an account is to reduce the chances of any disputes.

What is the maximum brokerage that a broker can charge?
The maximum brokerage chargeable is at present 1% of the trade value in selling or buying.

What is contract/confirmation note?
Contract note is a confirmation of trades done on a particular day for and on behalf of a client. A contract note issued in the prescribed format and manner establishes a legally enforceable relationship between the member and client in respect of the trades stated in that contract note. Contracts note are made in duplicate and the member and client both keep one copy each.

What are the points to be checked by an investors to check the validity of a contract note?
Name and address of trading member, their SEC registration number, details of trade like order No. trade No. trade time, security name, quantity rate, brokerage, settlement no, signature of authorized signatory.

What is a Book Closure/Record Date?
The ownership of shares of companies traded on the stock exchange is freely transferable by registration. However, shares are many times held by buyers without sending it for registration to the company. In order to be entitled to the benefits such as dividend, bonus, rights etc. announced by the company , a buyer would need to send it for registration. The company announces cut off dates from time to time. The list of members on the companies registers as of these cut off dates be the people entitled to the corporate benefits.

How do I execute an order on the stock exchanges?
Select the broker you want to trade with opening an account and fulfill the other formalities. Place orders with the broker in writing. Ask for the order confirmation slip on the day the order is placed. Ask for trade confirmation slip on the day the trade is executed. Ask for contract note at the end of the trade date. Ensure smooth settlement of the trade by delivering securities and funds on time to your broker.

What are the documents you should receive from your broker and when?
Order confirmation slip. After the order has been placed. Trade confirmation slip. After the trade has been executed. Contract Note: with in 24 hours of the trade being executed.

What is settlement cycle?
Settlement cycle on the DSE/CSE is an account period for the securities traded on the exchanges. 
when you sell stocks you don't get your account updated immediately until it is settled.  If you sell stocks or other issues between Saturday to Monday that takes next Wednesday to be settled and next Monday if you sell stocks from Tuesday to Thursday.

If I have sold shares when do I deliver them to the broker?
You have to deliver the securities to the broker immediately upon your getting the contract note for sale but in any case before the shares pay-in-day.

If I have bought shares when do I pay money to the broker?
If you have bought shares, you have to pay-in-funds to the broker in such a manner that the amount paid is realized before the funds pay-in-day. 

When can I expect to receive funds/securities from the broker?
The securities and the funds are paid out to the broker on the pay-out day.

What should I do if I receive a bad delivery?
All bad deliveries will have to be reported to the clearing house by the buying broker.

Rights and Obligation of an Investors:
The right to access: the best price, the speediest service The right to get: Proof of price, proof of brokerage charged, your money on time, your shares on time, shares that are genuine The right for redress: against fraudulent price, against unfair brokerage, against delays of money of shares, against investor unfriendly companies The obligation to be systematic: open a proper account with your broker; have early deal recorded on an enforceable contact note The obligation to be correct: Keep your shares in good condition; Keep your signature verification records up to date The obligation to be timely: make sure you pay on time when you buy; make sure you deliver shares in time when you sell; make sure you pay your broker his brokerage charge in time; make sure to send shares for transfer in your name in time
 

Following answers are given according your technical difficulties, in case, if you face any problem  while accessing to our web sites.

Internet Explorer 6.0
We recommend that you do not use the AutoComplete when it prompts you to save the password. If you save the password using AutoComplete and you change the password under Customer Service in the site, the next time you try to use your new password to enter the site, you will get an error.  You can change this password in windows when you receive the error, but it is not a good idea to save any password to your system.

AutoComplete
From the horizontal toolbar at the top of your screen of IE browser, click on: 1.  Tools  2.   Internet Options 3.     Content tab 4. Under Personal Information, click on the AutoComplete button 5.  Make sure all boxes are disabled.  If you had check marks in any of the boxes, click on the box to disable them, then: 1.  Click on the "Clear Forms" button 2.    Click on the "Clear Passwords" button 3.   Click "OK"

Setting Cache
From the horizontal toolbar at the top of your screen of your browser, click on: 1.  Tools 2.   Internet Options 3.   General tab 4. Temporary Internet Files is located in the middle of the page.  Click on 'Settings'. 5.   Under 'Check for newer versions of stored pages', select "every visit to the page" 6.  Click OK to exit the window

Enable Cookies
By default your browser's cookie settings are configured correctly.  If you happen to encounter any session issues while browsing, please follow the directions. From the horizontal toolbar at the top of your screen on the browser: click on:
1.
Tools 2. Internet Options 3. rivacy tab 4.  Click on Advanced 5. Check "Override automatic cookie handling" 6.  Make sure both settings are set to "Accept" 7.  Place a check in front of "Always allow session cookies". 8.   Click OK at the bottom to exit

Security Settings
Click on the "Advanced" tab. Make sure the following items are enabled (The other items can be enabled or disabled).   Security Section: 1.   SSL 3.0 2.    SSL 2.0 3.   Enable Profile Assistant
If you encounter a blank page when you first login or on any trading pages, please check the following setting: 1.  Click on the Security tab at the top (in Internet Options) 2.  Click on the "Custom Level" button
3.
  Under "Allow META Refresh", click Enable

Internet Explorer 5.0 / 5.5
We recommend that you do not use the AutoComplete when it prompts you to save the password. If you save the password using AutoComplete and you change the password under Customer Service in the site, the next time you try to use your new password to enter the site, you will get an error.  You can change this password in windows when you receive the error, but it is not a good idea to save any password to your system.

AutoComplete
From the horizontal toolbar at the top of your screen, click on: 1.  Tools 2.   Internet Options 3.   Content tab
4.
  Under Personal Information, click on the AutoComplete button 5.   Make sure all boxes are disabled    If you had check marks in any of the boxes, click on the box to disable them, then: 1. Click on the "Clear Forms" button 2. Click on the "Clear Passwords" button 3.   Click "OK"

Setting Cache
From the horizontal toolbar at the top of your screen, click on: 1.  Tools 2.  Internet Options 3.  General tab
4.
Temporary Internet Files is located in the middle of the page.  Click on 'Settings'. 5. Under 'Check for newer versions of stored pages', select "every visit to the page" 6.  Click OK to exit the window

Enable Cookies
From the horizontal toolbar at the top of your screen, click on: 1.  Tools 2.  Security 3.  Custom Level 4.      Scroll down to "Cookies" 5. Under "Allow cookies that are stored on your computer",  click on Enable 6.      Under "Allow per session cookies (not stored)", click on Enable 7.  Click OK at the bottom to exit

Security Settings

Click on the "Advanced" tab. Make sure the following items are enabled (The other items can be enabled or disabled).   Security Section: 1.   Enable Profile Assistant 2.   Use Fortezza 3.   Use PCT 1.0 4.   Use SSL 2.0 5.   Use SSL 3.0

 

 
 
 
 
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